Starbucks reverses open-door policy years after controversy

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Starbucks reverses open-door policy years after controversy

Starbucks will no longer allow nonpaying customers to stay in its cafes, according to a new policy.

The coffee company once tried to rebrand itself as an open-door cafe that allowed anyone to use its tables as workstations and gathering places, which included public restrooms. This laid-back policy came after two black men weren’t allowed to use the restrooms in a Rittenhouse Square location in Philadelphia, Pennsylvania, and the resulting skirmish led to their arrest.

Only paying customers will be allowed to use Starbucks’s “cafes, patios and restrooms” according to its code of conduct unveiled Monday. The code also outlines that there will be “no misuse or disruption of our spaces” in addition to prohibitions on alcohol, drug, and vape use.

In 2023, the Starbucks regional manager for the Rittenhouse Square location was awarded $25.6 million when a jury found that she was unfairly fired over the situation. Shannon Phillips sued Starbucks, alleging that she was discriminated against for being a white employee involved in the situation when the black manager at the scene was not fired. Police opted not to charge either of the two men.

Last summer, Starbucks replaced its CEO with Brian Niccol, who formerly ran Chipotle. Its previous CEO, Laxman Narasimhan, managed a boycott against the chain because pro-Palestinian protesters said it was somehow connected to Israel. Starbucks clarified that it “never contributed to any government or military operation,” but its net revenue still decreased by 1%.

This comes after a number of companies, including Meta, Walmart, Lowe’s, Toyota, and Ford, among others, rolled back their diversity, equity, and inclusion practices. These companies will no longer make hiring and firing decisions based on race or any other identity while phasing out “DEI.”



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