AT&T Customer Racks up $6,000+ Phone Bill in Single Day After Picking Wrong Plan

Conservative News DailyDecember 27, 2024

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A ⁣Reddit user, known as Usual-guava-8899, reported being charged⁢ over $6,000 in a single⁣ day due⁢ to a billing mix-up with ⁤AT&T after ⁢switching to the company’s FirstNet plan, intended for first responders.Normally,the user paid around $250-$266 monthly for unlimited service,so the sudden bill of $6,223.60 was shocking. Despite ⁣the initial confusion and a customer service ‌representative asserting that the‍ actual ‍bill was only $205,the‌ user pursued a resolution by visiting an AT&T corporate store in Dallas,texas.It was discovered ⁤that during the account transition to⁢ firstnet,the user was accidentally placed on a pay-per-use plan for one day,resulting in the exorbitant charge after using 3,097 megabytes of data.

The issue lingered for a few days, with the user updating the Reddit ⁤community on their attempts ‍to resolve it. Eventually, on December 17, a representative ⁤from ‌the office of the ‍president contacted him, confirming that the account would be credited, leading to a resolution with a zero balance. the user expressed gratitude to the reddit community for their support, as well as to the AT&T president’s office for their prompt assistance that ultimately resolved the billing confusion.

A “redditor” said AT&T charged him more than $6,000 in a single day after a mixup with his pay plan, according to TechSpot.

The user, Usual-Guava-8899, said he’d been a customer with AT&T for more than a decade and usually bought unlimited plans, which normally cost him about $250 – $266.

So when he learned his Dec. 15 bill was $6,223.60, he figured there must have been a mistake.

But when he spoke on the phone with AT&T, the customer service representative insisted the bill was only $205, not the astronomical figure the user suggested.

Usual-Guava-8899 then visited the corporate store in Dallas, Texas, hoping for a solution.

The issue had to do with the user’s having recently switched to FirstNet, AT&T’s nationwide network designed for first responders, which the user reportedly said he was.

When his account shifted over to FirstNet, AT&T inadvertently placed him on a pay-per-use plan for a single day.

On that day he used 3,097 megabytes of data and was charged accordingly.

The issue hadn’t been fully resolved quite yet, however.

A store associate told him he’d have to wait for a resolution from the company president’s office.

So, the wait began, during which the user posted numerous updates.

“I was told the office of the president sent it back to the store to take care of. Not sure if this is good or bad but a store manager is working on it from what I hear,” Usual-Guava-8899 wrote on Dec. 16.

Another update followed.

“I was contacted by AT&T help here on Reddit. They told me I should hear from somebody in 24 hours. I will keep everyone updated,” he wrote.

“Also wanted to clarify i have not traveled internationally or been on a cruise during this pay period. Thank you,” he added.

On Dec. 17 he posted yet another announcement about the troublesome mishap.

“resolution update!! I just got off the phone with the office of the president. The gentleman I spoke with was excellent and told me they have credited my account and I should see a 0 balance in 24-48 hours,” he wrote. “Thank you to everyone who showed an interest in this. I am convinced without the Reddit community I would still not have a resolution.”

The issue was ultimately resolved and Usual-Guava-8899 gave one final update about the conundrum.

“For those following the issue has 100% been resolved. My balance now shows 0,” he wrote. “AT&T also extended me a good will credit which was very much appreciated. Hats off to the office of the president as they provided amazing service and got the issue resolved asap once they got involved.”