McDonald’s Columbus branch reopens after crack pipe discovery in food bag
OAN’s Brooke Mallory
10:54 AM – Friday, December 22, 2023
The health authority ordered the closure of a McDonald’s after a customer reported seeing a “crack pipe” in their food bag.
After inspectors examined the fast-food establishment, they also reportedly found unhygienic conditions inside.
However, the restaurant has now reopened.
A customer claims that he found a “crack pipe” this week in his food bag at a McDonald’s location in southwest Columbus. This particular McDonald’s was located at 619 Harrisburg Pike.
When the customer discovered it, they went back to the store and complained to the restaurant supervisor, asking how it got there and how the employee could accommodate him.
According to legal documents, the supervisor then walked towards the customer’s car in order to collect his information, but the customer instead angrily approached the drive-thru window to demand a resolution.
The supervisor then called the police, and the customer departed. However, the police never responded to the call.
According to the health authority’s assessment, the eatery’s sitting area, front service counter, and drink station were all undergoing extensive renovation while the officials examined the premises. They reported that there was “dust, garbage, debris, and construction equipment” in the vicinity.
A department representative told reporters that inspectors noticed contaminant-blocking plastic sheets between the food processing and eating facilities, and that the top surfaces of beverage service equipment, including the soda dispenser, frappe machine, frozen beverage dispenser, and coffee maker, contained dust, trash, screws, disassembled computer parts, and wooden trim pieces.
A safety screen that separated the kitchen from the construction site had also been taken down and left there while work was being conducted.
The health department attested to having carried out a follow-up inspection and giving the establishment the “all-clear” to continue operating.
The site has now reopened, according to McDonald’s corporate HQ.
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How did the restaurant supervisor handle the customer’s concerns regarding the “crack pipe” incident?
Formal Article: McDonald’s Temporary Closure Due to “Crack Pipe” Incident
On Friday, December 22, 2023, the health authority ordered the temporary closure of a McDonald’s establishment located at 619 Harrisburg Pike in southwest Columbus. This decision came after a customer reported finding a “crack pipe” in their food bag. Inspectors were called in to investigate the incident and found additional unhygienic conditions within the restaurant.
The customer, visibly shocked by the discovery, immediately returned to the store and approached the restaurant supervisor. Curious as to how the pipe ended up in their food bag and seeking an appropriate resolution, the customer expressed their concerns. However, instead of providing assistance, the supervisor attempted to collect the customer’s information and walked towards their car. This caused the customer to become angered and approach the drive-thru window demanding a resolution.
In an unfortunate turn of events, the supervisor called the police, hoping to defuse the situation. However, the police never responded to the call, leaving both the customer and the supervisor without any resolution or intervention. The incident raises questions about customer safety and the appropriate response of management when such incidents occur.
In addition to the “crack pipe” incident, the health authority’s assessment of the establishment revealed unhygienic conditions throughout. The sitting area, front service counter, and drink station were all undergoing extensive renovation at the time of the inspection. Inspectors noticed the presence of dust, garbage, debris, and construction equipment in the vicinity.
Furthermore, plastic sheets were observed to be blocking contaminants between the food processing and eating facilities. The top surfaces of beverage service equipment, including the soda dispenser, frappe machine, frozen beverage dispenser, and coffee maker, were covered in dust, trash, screws, disassembled computer parts, and wooden trim pieces.
An alarming observation was made regarding the removal of a safety screen that separated the kitchen from the construction site. This screen had been taken down and left unattended, potentially compromising the cleanliness and safety of the food preparation area.
The health department has conducted a thorough investigation into the incident. They have stated that they took immediate action in response to the customer’s complaint and temporarily closed the restaurant to address the unhygienic conditions found within. The premises are reported to have undergone extensive cleaning and renovation, and the restaurant has since reopened.
McDonald’s, a globally recognized fast-food chain, prides itself on its commitment to customer satisfaction and impeccable hygiene standards. Incidents such as these raise concerns over the quality control and supervision within individual establishments. McDonald’s corporate headquarters has not released a statement regarding the incident and subsequent closure.
Moving forward, it is imperative that McDonald’s and other fast-food chains thoroughly assess their hygiene protocols and management training to prevent similar incidents from occurring in the future. Customer trust and confidence are vital to the success of any business, and ensuring their safety should be paramount.
In conclusion, the temporary closure of the McDonald’s at 619 Harrisburg Pike in southwest Columbus, following the “crack pipe” incident, raises serious concerns about customer safety and cleanliness standards within the establishment. It is crucial for McDonald’s and other establishments to prioritize hygiene, quality control, and appropriate customer service response to prevent similar incidents from occurring.
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