Over 70K users of AT&T, T-Mobile, and Verizon face major cellular outage in the U.S
OAN’s James Meyers
8:20 AM – Thursday, February 22, 2024
A massive cellular outage across the United States has left thousands of people without cellular service.
Mobile provider AT&T had the highest number of issues, with close to 32,000 reports at 4:30 a.m. Thursday morning, according to data from Down Detector, which tracks outages by collating status reports from different sources that tracks user-submitted errors.
Over 800 service outages were also reported on other service providers such as T-Mobile and Verizon.
Additionally, more issues were reported on smaller carriers that included Boost Mobile, Consumer Cellular and Straight Talk Wireless.
The issues went across multiple major cities that included New York, Boston, Houston, Dallas, Los Angeles, Seattle, and San Francisco.
With the cellular outages, multiple police stations across the country warned people that they may not be able to call to report emergencies.
However, multiple AT&T users claimed they have been stuck in “SOS Mode” in which they can only reach emergency services.
An AT&T spokeswoman said the company is working “urgently to restore service.”
“We encourage the use of Wi-Fi calling until service is restored,” she said.
As for Verizon and T-Mobile, spokespersons said their networks are operating normally.
Furthermore, the companies claimed that the issues only arise when customers try to call or text those using AT&T.
The spokesperson from Verizon said its customers “experienced issues this morning when calling or texting with customers served by another carrier.”
“We are continuing to monitor the situation,” the Verizon spokesperson said in a statement.
Meanwhile, the cause of the outages remains unclear.
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How are cellular service providers working to restore service and communicate updates and resolutions to their customers during the outage?
Massive Cellular Outage Leaves Thousands Without Service
A massive cellular outage has recently occurred across the United States, leaving thousands of people without cellular service. The outage, which started in the early morning hours of Thursday, February 22, 2024, has affected multiple major cities, including New York, Boston, Houston, Dallas, Los Angeles, Seattle, and San Francisco.
One of the largest mobile providers, AT&T, experienced the highest number of issues, with close to 32,000 reports at 4:30 a.m. According to data from Down Detector, a service that tracks outages by collating status reports from various sources, other service providers such as T-Mobile and Verizon reported over 800 service outages as well. Smaller carriers, including Boost Mobile, Consumer Cellular, and Straight Talk Wireless, also reported issues.
AT&T users claimed to be stuck in “SOS Mode,” where they could only reach emergency services. However, an AT&T spokeswoman assured users that the company is working urgently to restore service. She encouraged users to utilize Wi-Fi calling until service is fully restored.
On the other hand, Verizon and T-Mobile spokespersons stated that their networks are operating normally. They claimed that the issues only arise when customers try to call or text those using AT&T. A Verizon spokesperson acknowledged that their customers experienced issues while communicating with customers served by another carrier. Both companies are actively monitoring the situation.
The cause of the outages remains unclear at this time. It is uncertain whether this is a result of a massive cyber-attack on the cellular infrastructure, a solar flare, or a satellite malfunction. The issue appears to be nationwide, if not international, in scale.
With the cellular outages, multiple police stations across the country have warned people that they may not be able to call to report emergencies. This situation underscores the importance of maintaining reliable communication systems, especially during critical times.
As the investigation into the cause continues, it is crucial for cellular service providers to work swiftly to restore service and communicate with their customers regarding updates and resolutions. Additionally, users should follow the recommendations given by their respective providers, such as utilizing Wi-Fi calling options when available.
Cellular outages disrupt both personal and professional communication, impacting individuals and businesses alike. It is essential for service providers to evaluate their infrastructure and develop contingency plans to mitigate the effects of such outages in the future. Robust and reliable communication systems are fundamental to a functioning society, and efforts should be made to prevent and respond efficiently to such disruptions.
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